Cancellation and Refund Policy

Each Booking represents a commitment by Harness Creation to make a Location available to a Customer. When Customers cancel Bookings, the Venues ability to book that Space during that time becomes increasingly difficult because other interested Customers may have already made other plans. Nevertheless, plans may change, requiring Customers or Harness Creation to cancel Bookings on occasion.

All Bookings are subject to a “Grace Period” in which a full refund is provided for Bookings cancelled within 24 hours from receipt of a Booking Confirmation but no later than 48 hours prior to the Booking start time.

User Cancellations

Customers may cancel their Booking until 7 days before the Booking start time and will receive a full refund of their Booking Price less our Admin Fee.

Customers may cancel their Booking between 7 days and 48 hours before the Booking start time and receive a 50% refund of their Booking Price.

Booking cancellations submitted less than 48 hours before the Booking start time are non-refundable.

If in agreement with Harness Creation, the Booking can be rescheduled without penalty.

Harness Creation Cancellations

Harness Creation may decide, in its sole discretion, that it is necessary or appropriate to cancel a confirmed Booking. Harness Creation may cancel a Booking at any time prior to the Event start time.  When Harness Creation initiates a cancellation, any refunds or payouts will vary depending on the circumstances that prompted the cancellation.

Excused Cancellations

Harness Creation may allow a Customer to cancel a confirmed Booking due to extenuating circumstances. Harness Creation may require Customers to provide evidence to support an Excused Cancellation. Where approved, Fees will be refunded in full less all Administration Fees. Circumstances that may be considered grounds for an Excused Cancellation include, but are not limited to:

Rescheduled Bookings

Bookings may be rescheduled by either Harness Creation or Customer if agreed upon by both parties. Rescheduling may result in additional Administration Fees. Rescheduled bookings must be:

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